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Device not recognizing tiggly shapes or numbers

Kimberley Mar 01, 2018 01:27PM EST

I recently purchased a new tablet with google play. I downloaded the tiggly safari and tiggly adventure apps. They both work great, just using touch with fingers..but my device will not recognize the shapes or numbers on either app. My device is new and up to date. Any ideas on what is going on?? I am a teacher as well, and they work fine on the iPads at school, just not on my google play apps.
Help!

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Jenny A. Mar 03, 2018 10:32AM EST Tiggly Agent

Hello,

It sounds like your device may not be compatible with the toys. I am sorry for the inconvenience.

Jenny

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Kimberley Pearson Mar 04, 2018 05:19PM EST
If it is not compatible with my tablet, then why is the app available to download and why does it say it’s compatible with google play, android, etc?? That is what I have!!
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Jenny A. Mar 04, 2018 07:44PM EST Tiggly Agent

Hi Kimberley,

Unfortunately, there are so many tablet manufacturers with different touch screen technology. This makes it very hard for us to optimize our apps for every tablet. Of course, we do try to keep up. Please send us the name of your tablet and I will pass it along to our development team.

Here is a complete list of optimized tablets: tiggly.com/devices.

Thanks,

Jenny

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