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Manipulatives work inconsistently

Felicia A. Harris-Dixon Oct 31, 2017 10:59AM EDT

I am having issues with my learner kit. The manipulatives do not work consistently within the apps and will not work at all with the tiggly adventure app. I have uninstalled and reinstalled the apps to no effect. I am looking for recommendations and suggestions to resolve this issue. Is it possible I got a bad kit and need an exchange? Have others had this same issue? Should I just return the product and get a refund?

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Erica Oct 31, 2017 02:50PM EDT Tiggly Agent

Hi Felicia,

Can you tell me which specific pieces are having problems so that we can replace them for you? Can you ensure that the addventure app is in toy mode as well and do the toys work on other apps?

If you give us some more details I would love to resolve this issue for you.

Thank you!

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