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Sound Issues

Kim Jul 27, 2017 04:58PM EDT

I downloaded the Tiggly apps: Chef, Cardtoons and Addventure that came with our Tiggly Math product. When we first downloaded and used Chef (in December 2016) the sound worked. At some point (I don't remember exactly when), it stopped working. I redownloaded the apps, and have checked the issues in your troubleshooting guide (described here: http://support.tiggly.com/customer/en/portal/articles/2032478-sound ) and the sound settings are all fine.

Sound works for other apps on our iPad and also for videos, music, etc. Just not with any of the Tiggly apps.

We have:
iPad Air
iOS 10.3.2

I sent this info above to customer support and the responses I have gotten are to ask questions to which to answers were already provided in my original email. I would appreciate a response from someone who can read a basic email and understand the information I provided and can provide a solution.

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Erica Jul 31, 2017 04:04PM EDT Tiggly Agent

Hi there,

We have forwarded your message to our programmers to look at this again.

Thank you for your patience.

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Erica Aug 09, 2017 06:50PM EDT Tiggly Agent

Hi Kim,

Our co-founder, Azi, would like to help you troubleshoot this issue. Can you email Azi@tiggly.com a good time that she could call you to help troubleshoot the issue?

Thank you.

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