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The 'Get Free App' button is not anywhere

eduard Feb 10, 2017 08:24AM EST

Hi,after I select "AppStore" (I have an Ipad ) now I'm on 'http://get.tiggly.com/alphabetkitchen/' but the 'Get Free App' button is not anywhere

The page says:
"First, Using your iPad, click the “Get Free App” button next to the Sesame Street Alphabet Kitchen icon. Clicking “Get Free App” will open the App Store. You may be prompted to enter your password. You should see a screen like the one here:"

I tried with Safari and Chrome

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Erica Feb 10, 2017 03:32PM EST Tiggly Agent

Hello,

We are experiencing some difficulties with our download apps. They are absolutely included in your purchase. Because of this issue we have made the apps free in the app store while we work on this issue.

For Sesame Street, please use the redemption code below-
Words Apps –
Tiggly Doctor – Free Soon
Tiggly Submarine – Free Soon
Tiggly Story Maker – Free Soon
Sesame Street Alphabet Kitchen – LMP9TH79Y9AF

Thank you for your patience and we apologize for any inconvenience.

Best,
Support

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Mary Mull Feb 20, 2017 11:47PM EST
When I typed in the above code for Sesame Street Alphabet Kitchen, it says The Offer Associated with that Code has Expired.

Can you please email me a new code so I do not have to pay the $2.99 in the App Store?
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Erica Feb 21, 2017 10:45AM EST Tiggly Agent

Hello,

For Sesame Street Alphabet Kitchen we will need to notify you as soon as the download link is back up and running.

Thank you for your patience and we sincerely apologize for any inconvenience.

Best,
Support

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Galeano garcia Feb 26, 2017 05:59AM EST
Hello, it seems we have all the same problem, and i found good That you feel sorry about, just Try to do it faster as is il possible, childrens doesnt havé no patience..........thanks
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Erica Feb 27, 2017 11:39AM EST Tiggly Agent

We were experiencing some difficulties with our download apps but the link should now be back up and running!
Please visit www.tiggly.com/redeemwords one more time from your device.

For Sesame Street Alphabet Kitchen – *We need to provide you with a specific code for Alphabet Kitchen so we will let you know when that link is back up and running ASAP!

Thank you for your patience and we apologize for any inconvenience.

Best,
Support

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Vanessa Alcocer Mar 06, 2017 06:37PM EST
Same problem. I do not see the icon to redeem my Sesame Street app
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Erica Mar 07, 2017 02:19PM EST Tiggly Agent

Hi Vanessa,

We are currently waiting to hear back from Apple about the Sesame Street Alphabet Kitchen codes being fixed. They said it should be fixed soon so we will notify you as soon as the codes are back up and running. Thank you for your patience.

Best,
Support

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Erica Mar 16, 2017 04:46PM EDT Tiggly Agent

Hi Eduard,

You can download the app at www.tiggly.com/redeemwords ! Thank you for your patience.

Best,
Support

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